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Terms and Conditions
related to the use of this website

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Japan and other copyright laws, and is the property of Tozando Co., Ltd.. The collective work includes works that are licensed to Tozando Co., Ltd. Copyright 2013, Tozando Co., Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tozando Co., Ltd. or purchasing Tozando Co., Ltd. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tozando Co., Ltd. or to purchase Tozando Co., Ltd. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tozando Co., Ltd.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Tozando Co., Ltd. used in the site are trademarks or registered trademarks of Tozando Co., Ltd.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.tozandoshop.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. www.tozandoshop.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.tozandoshop.com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

www.tozandoshop.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.tozandoshop.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a www.tozandoshop.com product is mistakenly listed at an incorrect price, www.tozandoshop.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.tozandoshop.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.tozandoshop.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.tozandoshop.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

www.tozandoshop.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.tozandoshop.com.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of Japan. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.tozandoshop.com products) shall be in the courts located in Japan. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.tozandoshop.com products) must be commenced within one (1) year after the claim or cause of action arises. www.tozandoshop.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.tozandoshop.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.tozandoshop.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

www.tozandoshop.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.tozandoshop.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.tozandoshop.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.tozandoshop.com in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless www.tozandoshop.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, www.tozandoshop.com may link to sites operated by third parties. However, even if the third party is affiliated with www.tozandoshop.com, www.tozandoshop.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.tozandoshop.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.tozandoshop.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Terms and Conditions
related to orders

General terms and conditions

- The customer is responsible for reading through all the conditions of the order and to confirm that the order is correct before placing the order, in the case the customer placed an incorrect order Tozando can not be held responsible for any mistakes made by the customer at the time of placing the order.

- In the case Tozando receives an order with additional requests from a customer after an order is placed, and the customer does not respond to attempts for contact after 7 calendar days, Tozando reserves the right to processes and ship the order as-is without any further modifications.

- If a customer uses a incorrect way to place an order, Tozando reserves the right to edit and modify the order as needed to process the order. This includes for example incorrectly placed orders for embroidery or orders for items of stated to have limited quantity and order placed without proper instructions.

- If the customer places an order for Sakiire embroidery, and the customer does not input the correct amount of letters for this type of embroidery for any reason, Tozando reserves the right to modify and edit the order as needed and charge the customer for the remaining amount to process the order.

Terms and Conditions
related to shipping & returns

General terms and conditions

- For products which are eligible for free shipping or for orders containing products with free shipping, we reserve the right to choose which shipping method we will use to ship the product.

- If a customer inputs the incorrect address information at the time of placing his/her order and does not correct it before the order is shipped, Tozando can not be held liable for any delays or additional fee's resulting from this. The customer is responsible for providing us with correct information at the time of placing their order.

- Please note that the shipping cost does not include duties, taxes and associated import costs. These fees are paid by the recipient when necessary upon delivery. The rates depend on the legislation of the country of the recipient; thus Tozando is not responsible for any import costs or charges.

- Tozando might change the post courier chosen by the customer without any prior notice in the case that the chosen service, for what ever reasons, is not available for the destination of the recipient. In this case, the most appropriate service next to the one that the customer had chosen will be used to shipped the order.

- Any returns for products in which the wrong size or product was ordered, has to be communicated and returned to Tozando for exchange within 14 days of receiving the order. Any claims after this period will not be handled.

- Should the customer choose to refuse the parcel upon delivery for any reason, please note that Tozando will hold the customer liable for the shipping fee back to Japan and no refund will be given.

Terms and Conditions
related to the purchase of Bogu/Custom-made Bogu

General terms and conditions

- All Bogu are adjusted to, or made to order according the measurements provided by the customer. Tozando can not be held liable in the case these measurements should be wrong.

- In the case that the customer ordered a Bogu using incorrect measurements he/she will be held liable for shipping cost and production cost (in the case of custom-made Bogu) of any replacements.

Regarding order modification

- Requests for modifications can be accepted up to 5 business days after the order was placed. After this period, no request for modification will be accepted.

Cancellation and refund policy

- Up to 3 calendar days after placing your order: cancellation possible and full refund granted.

- From 4 to 7 calendar days after placing your order: cancellation possible, 70% of the total value of your order refunded.

- From 8 calendar days and as long as the production of your Bogu is not complete: cancellation possible, 50% of the total value of your order refunded.

- Once the production of your Bogu is complete and is ready to ship or has already shipped: no cancellation or refund possible.

- Should the customer choose to refuse the parcel upon delivery for any reason, please note that Tozando will hold the customer liable for the shipping fee back to Japan and as mentioned above, no refund will be given.

Regarding customs and importation procedure

- Upon arrival in your country, your order may be subject to customs and duty fees. Any such extra fees are to be paid by the recipient. Tozando can not be held liable for any extra expenses.

- In addition to shipping fees paid on the Tozando online store, note that shipping companies such as UPS or DHL may charge you for custom clearance procedures. Any such extra fees are to be paid by the recipient. Tozando can not be held liable for any extra expenses.

Terms and Conditions
related to the purchase of an Iaito

General terms and conditions

- Tozando strongly recommends that you use this Iaito under the guidance of a certified instructor. Tozando can not be held liable for any damage or injuries caused by the misuse of this product.

- Tozando does not conduct sales to minors. By accepting these terms and conditions, you certify that you are not a minor. Tozando can not be held liable should this not be true.

- This Iaito can not be sharpened and is mainly for Iaido practice or ornament display purpose.

Regarding order modification

- Requests for modifications can be accepted up to 5 business days after the order was placed. After this period, no request for modification will be accepted.

Cancellation and refund policy

- Up to 3 calendar days after placing your order: cancellation possible and full refund granted.

- From 4 to 7 calendar days after placing your order: cancellation possible, 70% of the total value of your order refunded.

- From 8 calendar days and as long as the production of your Iaito is not complete: cancellation possible, 50% of the total value of your order refunded.

- Once the production of your Iaito is complete and is ready to ship or has already shipped: no cancellation or refund possible.

- Should the customer choose to refuse the parcel upon delivery for any reason, please note that Tozando will hold the customer liable for the shipping fee back to Japan and as mentioned above, no refund will be given.

Regarding customs and importation procedure

- Upon arrival in your country, your order may be subject to customs and duty fees. Any such extra fees are to be paid by the recipient. Tozando can not be held liable for any extra expenses.

- In addition to shipping fees paid on the Tozando online store, note that shipping companies such as UPS or DHL may charge you for custom clearance procedures.
Any such extra fees are to be paid by the recipient. Tozando can not be held liable for any extra expenses.

- Iaito may be considered as weapons in some countries. As such, importation in your country may be prohibited or subject to particular custom clearance procedures. Please, contact your local authorities for more information.

Terms and Conditions
related to Partnership program

General terms and conditions

- Tozando reserves the right to withdraw from the partnership at any time, should the information provided to us prove to be false or if unauthorized use of the partnership discount is confirmed.

- The partnership discount is not stack-able and can not be used on "outlet" or clearance products, if such case should be found, we will remove any discounts from these products in the concerned order.

- Tozando reserves the right to change or modify the all or parts of the terms and conditions of the partnership program at any time, effective immediately.

Terms and Conditions
related to Reward scheme

General terms and conditions

- Tozando reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Tozando Co., Ltd. may change the Program benefits, Reward scheme credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program.

- The Program's credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Tozando Co., Ltd. may further restrict the Program based on your place of residence.

- When you obtain credits, you have obtained a limited license from Tozando Co., Ltd. as described in the these Program Terms and Conditions. Accrued credits are not your property. Credits are not transferable to other Program Participants - under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of credits is null and void. Accrued credits may not be combined with any other Program Participant's credits. All accrued credits will be forfeited upon your withdrawal from or termination of the Program.

- Reward scheme credits have no "monetary" value and may thus not be combined with any other offer, discount, coupon or promotion. Reward scheme credits can never be converted to cash or refunded, even upon cancellation of your account by you or termination or suspension of your account by us.

- Please note that on any order where reward points are used to pay for a certain order(even if just partially), no further reward points will be given upon shipping for that particular order. Also, for orders placed using any kind of discount or promotion on our website, there is no further reward points given upon shipping for that particular order.

- The outlet or clearance products from the "Good Deals Corner" are not eligible for the rewards scheme and orders for these kind of products does not add any reward points to your total reward points.



Tozando may update these terms and conditions from time to time without prior notice.

Last update: March 11th, 2014