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Do you have a size chart for hakama?
Every single Hakama product page has a "Sizing" tab next to the product description, please click on this to see information about our Hakama sizes in more detail.
Is the Izuna Gongen Haramaki O-yoroi wearable for training? If so, can the sizing be customized?
All of our O-Yoroi armours are indeed wearable. In terms of customising the size, if you add additional measurements we can discuss with our craftsmen about matching the set closer to your specificati
For a woman with long legs and a slim waist, will getting a longer hakama also increase waist size?
Waist sizes do get slightly bigger with longer hakama, but the differences are minimal.
I need to purchase a hakama, but I'm afraid regular size hakama won't fit my heavy-set frame.
We offer Tozando Tailor-Made hakama that should be suitable for larger sized practicioners.
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We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain oth
How do I edit my account information?
Click the " My Account / Order Status " link at the top right hand side of our site to edit your account information.
I forgot my password.
You can reset your password when trying to log in to your account by clicking on the "Forgot your password?" button. Click the " My Account / Order Status " link at the top right hand side of our sit
Do you have a US returns address?
We do have a domestic returns address for the US to make it mroe conveneient for our US customers. Please fill out a Return Merchandise Authorization Form .If you are a US resident and we will send y
Does free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example; Kendo Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
What is the shipping fee for my country?
We know that our customers are concerned about the shipping fee for their respective country. As you might know, Tozando is mainly using UPS , DHL and EMS for shipping and of course, we can provide o
Which shipping company do you usually use?
Tozando mainly uses the following shipping companies, when shipping orders internationally: UPS(normally takes 2-4 business days) DHL(normally takes around 3-5 business days) EMS(takes around 3-5 bus
Do you ship to my country?
We ship internationally to almost every country in the world with very few exceptions. If your country can be found in the "country" list when inputting your shipping information on the shopping cart
When will my order ship and what are the shipping charges?
We process your order within 24 hours of it being made and once that is done we aim to ship most items with 3 to 5 days of the order. However this can vary depending on the item and availability of s
What is your privacy policy?
We value your privacy, therefore we promise never to sell your information to another company or share it with third parties outside of this company. Please view our Privacy Policy for complete detai
How do you protect my personal information?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security . This makes sure that your private information is protected thoroughly and ethically.
How do I find a product?
To find the product(s) you're looking for, you may either: (1) use the navigation menus on the top to navigate to the type of product you are looking for. or, (2) type a keyword into the SEARCH box o
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be
How do I use a coupon code?
After adding items to your cart, click the " View Cart " link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you directly?
You can call us on using the following phone number: +81-7-5384-1768 We will have an English speaking representative on standby, Monday to Saturday 9.00-18.00 JST, on all business days. You can also
I have a question about charges to my account.
A complete record of all your transactions is saved to you profile so you can keep a track of all your orders and what you paid for them and when they were shipped. You can find all of this informati