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How long does shipping usually take? Do you provide tracking information?
Once your order has been shipped, you will receive an email with the tracking information for your order. It normally takes about 3-5 business days for the parcel to be delivered by the courier after
My country is not listed in the shipping option.
That is no problem, we can still process an order for you, however you will need to place your order by email. Simply email us, using the form below including the details of the product you would like
What is required for shipping to Brazil?
Your Tax ID is required to ship your order to Brazil using a courier and will not be accepted by the Brazilian customs unless there is a proper Tax ID attached to the parcel.
How much is the shipping?
You can instantly calculate the price of shipping to your country by simply placing an item in your shopping cart.
I want to buy a basic iaido. What is the shipping method and wait time for shipping to France?
Shipping to France is $30 USD, and delivery usually takes 5 to 7 days.
When shipping to Brazil what carriers do you use?
We ship to Brazil through DHL. We can ship via EMS on request, but free shipping offers on items do not apply to customer-requested carriers.
Is shipping free to Argentina for Bogu sets?
Free shipping to Argentina is available for some items, but this does not include taxes or duties you may be liable for.
Are all the products on your site eligible for free shipping?
Free shipping only applies to Bogu Sets, Bokken, and Iaito - as well as some campaign/outlet sales products. Free shipping items have their shipping costs paid for by Tozando. When you make an order t
Does free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example; Kendo Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
What is the shipping fee for my country?
We know that our customers are concerned about the shipping fee for their respective country. As you might know, Tozando is mainly using UPS , DHL and EMS for shipping and of course, we can provide o
Which shipping company do you usually use?
Tozando mainly uses the following shipping companies, when shipping orders internationally: UPS(normally takes 2-4 business days) DHL(normally takes around 3-5 business days) EMS(takes around 3-5 bus
When will my order ship and what are the shipping charges?
We process your order within 24 hours of it being made and once that is done we aim to ship most items with 3 to 5 days of the order. However this can vary depending on the item and availability of s
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and
Does the free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
What’s the shipping fee for my country?
We know that our customers are concerned about the shipping fee for their respective country. As you might know, Tozando is mainly using UPS, DHL and EMS for shipping and of course, we can provide
Which shipping company do you use?
Tozando mainly uses the following shipping companies, when shipping orders internationally: UPS(normally takes 2-4 business days) DHL(normally takes around 3-5 business days) EMS(takes around 3-5
When will my order ship and what are my shipping charges?
Shipping fees are based on the total weight of packages we ship to you and are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the C
I'm stuck at the order screen where they are asking me to pay for shipping even though my order is shipping free.
We offer free shipping on an item by item basis, but if an order contains several free-shipping and non free-shipping items then you would need to pay only for those items that do not qualify for free
Can I choose the shipping carrier?
It is possible for you to select your desired shipping carrier, but the cost could potentially be higher.
How Do I Check The Status Of My Order or the estimated shipping date?
To check the status of your order/estimated shipping date or other comments we left for you online, visit: https://www.tozandoshop.com/orders.asp