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Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. However depending on the additional item and payment confirmati
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. Please note that by adding an additional item the estimated sh
Do you provide further order status updates after purchase confirmation?
Yes, we will update the status of your order once it has shipped.
Do you offer discounts for large purchases?
Unfortunately we are not able to offer a discount other than the ones listed on the home page.
I was wondering if it is possible to purchase a product, and then send it back later for embroidery?
Your request is possible but in that case you will have to cover the shipping costs.
I have an item I purchased from you that I would like to have embroidered. Can I send it to you, or do I need to order a new item to be embroidered?
It is no problem at all to send in an item for embroidery. We can make an embroidery order for you and confirm the details with you before payment, then you can send the item to us. We will work out h
When will my purchase appear on my credit card history?
The credit card payment is authorized immediately and the payment will appear in five business days.
I need to purchase a hakama, but I'm afraid regular size hakama won't fit my heavy-set frame.
We offer Tozando Tailor-Made hakama that should be suitable for larger sized practicioners.
When Will My Purchase Appear On My Credit Card History?
The credit card payment is authorized immediately and the payment will appear in five business days. In case it does not appear on your credit card history please call your bank for further details.
Do you buy samurai swords?
Unfortunately we do not purchase Shinken from outside of our trusted dealers.
What should I choose for my first bogu set?
For a first bogu set, we do not recommend something too fancy and too customized. With time and practice, you will know better how to move and you will understand how your body interacts with your bog
How do I use a coupon code?
After adding items to your cart, click the " View Cart " link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
I tried to place an order, but my credit card was declined.
In this kind of situation, we usually advise customers to contact their credit card company or bank. Most of the time credit card companies have security measures to prevent unusual and sudden transac
Why was my credit card rejected?
Sometimes our system may raise a warning regarding your payment. Just to be sure that it is not a problem, we kindly ask you to provide us with some information so that we can confirm that you are the
Do you accept returns?
We do accept returns as long as they meet the requirements of our Returns Policy which you can access on our website at the bottom of the page. Please contact us for instructions on how to return your
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain oth
I am not happy with my order and would like to return it for a refund or an exchange.
We are terribly sorry that you are disatissfied with your order, as long as the reason complies with our returns policy you are mroe than welcome to return the items and we will provide an exchange or
Do you have a warranty for your Iaito?
All of our Iaito are made by craftsmen who have spent years training, as such we take a great pride in the quality of our work. To ensure your peace of mind as a customer we offer a complimentary re-w
Do you have a warranty or guarantee for your Kendo Bogu?
We pride ourselves on our craftsmanship and the quality of our equipment. To ensure your peace of mind, all of our bogu come with a 3 year guarantee as standard. This means that you can get defective