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I am having trouble placing an order on your site.
We are sorry to hear about your problem. If you are using some kind of ad-blocking software, sometimes these can interrupt the webpage and the customer will experience similar problems. Also, did
Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
I Am Having Trouble Placing An Order On Your Site.
If you are using some kind of ad-blocking software, sometimes these can interrupt the webpage and the customer will experience similar problems. Also, did you try to use another browser/computer? Some
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. However depending on the additional item and payment confirmati
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. Please note that by adding an additional item the estimated sh
What is required for placing an order in Argentina?
Your Tax ID is required to ship your order to Argentina using a courier and will not be accepted by the Argentinian customs unless there is a proper Tax ID attached to the parcel.
I am interested in placing an order for a basic iaido uniform, however, my waist size is 117cm. Will I need a custom hakama?
Our standard hakama sizes go up to a 95cm waist unfortunately so to make sure you get hakama that fit comfortably and are easy to move in you will need to order a custom pair.
When will my order ship?
Soon after placing your order, an Estimated Shipping Date will be assigned and displayed in the order details, this usually takes around 24 hours, as we have to check our stock levels. Please note, th
What is required to use the financing plan?
Regarding the Financing plan, anyone can use this option when placing an order at Tozando. However, it can only be used on orders for Bogu, Iaito or Yoroi and cannot be used on orders for products
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand sid
How do I use my Reward Points?
All our customers get Tozando Reward Points from their orders placed with Tozando. Once you’ve placed your order and it has shipped, your reward points will usually be redeemable within 3 days. To
How Do I Change Quantities Or Cancel An Item In My Order?
Please send us an e-mail through contact form with your order modification and we will update your order for you. ※Some products can’t be cancelled after they been ordered. If you would like t
How Do I Use My Reward Points?
All our customers get Tozando Reward Points from their orders placed with Tozando. Once you’ve placed your order and it has shipped, your reward points will usually be redeemable within 3 days. To vi