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Do you provide further order status updates after purchase confirmation?
Yes, we will update the status of your order once it has shipped.
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
I accidentally closed the window during the ordering process, and sent my payment separately. Can I confirm you received my payment for the order?
Yes, we can confirm whether or not your order was successfully received.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to view and print invoices.
I accidentally closed the window during the ordering process, and sent my payment separately. Can I confirm you received my payment for the order?
Please contact us to confirm if your order was successfully received.
I lwant to order an embroidery but I don't know how to describe my name to Katakana.
Please refer to the following website to see the katakana image of your name; http://www.japanese-name-translation.com/ Otherwise, you can request us to convert it by leaving a comment in the order fo
When will my order ship and what are the shipping charges?
We process your order within 24 hours of it being made and once that is done we aim to ship most items with 3 to 5 days of the order. However this can vary depending on the item and availability of s
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand sid
When will my order ship and what are my shipping charges?
Shipping fees are based on the total weight of packages we ship to you and are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the C
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. However depending on the additional item and payment confirmati