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I plan to visit Tozando and want to pick up my order. Tell me how?
When checking out the shopping cart, please choose "in-store pick up" in the shipping and write your visiting day in Order Comments box. We will get back to you then for more details.
I would like a bokken engraved with my name. How can I order?
We provide engraving option for bokken. It is charged 150 JPN per syllable and two colors of balck and red available. If you leave order comments when filling in the order form, we will revise your in
My order has been sitting at processing since a while now. Is it in progress or is there an issue?
Our order system doesn't have many status. It is limited to "Awaiting Payment", "Pending", Processing" and "Shipped". Processing simply means that your order is being taken care of.
When will my order ship?
Soon after placing your order, an Estimated Shipping Date will be assigned and displayed in the order details, this usually takes around 24 hours, as we have to check our stock levels. Please note, th
Can I order Saya individually? My Saya has been broken.
We supply the Saya individually but because the hole of Saya is adjusted according to the each blade, you may need to adjust it by yourself.
I would like to order embroidery but what is Katakana or Kanji? And how can I translate?
Katakana is one of Japanese alphabets mainly used to describe foreign words, such as computer. You can refer to the following website to see the katakana image of your name http://www.japanese-name-tr
I like to order embroidery but I don't know how to describe my name to Katakana.
Please refer to the following website to see the katakana image of your name; http://www.japanese-name-translation.com/ Unless you can request us to convert it by leaving an order message in the order
Can I request to change some features of original iaito?
Yes, we accept modificatios of iaito. Fisrt please inquire us about availability for that model. And when ordering you can leave order comments to notify us of the modifications.
My country is not listed in the shipping option.
That is no problem, we can still process an order for you, however, you will need to place your order by email. Simply email us, using the form below including the details of the product you would lik
Can you translate my name into Kanji?
Our staff are also able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set
Can I pay in cash?
You can make payment for your order in Cash, in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT respons
Why does Saki-ire embroidery take a few weeks?
Each product with the Saki-ire embroidery is made to order and the production takes approximately two to three weeks.
I want embroidery on the obi belt in a way stitch does not appear on the reverse side. How can I order?
In normal embroidery, thread appears both front and back. However in "Sakiire" method, a thread does not strike through to the reverse side of Obi, therefore no stitches are shown on the reverse. Plea
Can I place a customized order for kamon?
We provide various Kamon embroidery of traditional Japanese family clan. If you like to embroider your own Kamon or calligraphy other than our selections, please send us the file and preferable size.
I have an iaito, so can I buy only Saya?
Yes, we provide saya also as a single item. Please let us know what kind of saya you are interested in from our website. We will give you a quotation. However in order to make sure the new saya fits p
I am looking for an hakama whose bottom hem have same lenght front and back.
We provide tailoring option for many of items. You can simply leave order comments of how you like to adjust. One of our sales representative will get back to you with quotation.
Do you deliver to P.O. Box?
Only EMS does. Please select EMS for shipping method when filling in the order form.
What if I need to return something?
If you need to return something to us we will need to know the reason why. If you are sent the wrong item or a product is deemed to be defective we will cover the cost of the return shipping and the s
What is the return policy?
Please inform us prior to returning any merchandise for the return authorization. Any used item cannot be returned and/or exchanged. Any customized orders as follows cannot be returned and/or exchange