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I plan to visit Tozando and want to pick up my order. Tell me how?
When checking out the shopping cart, please choose "in-store pick up" in the shipping and write your visiting day in Order Comments box. We will get back to you then for more details.
I am having trouble placing an order on your site.
We are sorry to hear about your problem. If you are using some kind of ad-blocking software, sometimes these can interrupt the webpage and the customer will experience similar problems. Also, did
Has my order shipped?
Click the " My Account / Order Status " link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Please send us an e-mail through contact form with your order modification and we will update your order for you.
My order has not arrived yet.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
I would like a bokken engraved with my name. How can I order this?
We provide engraving option for bokken. It is charged 150 JPN per character and two colors; balck and red are available. If you leave order comments when filling in the order form, we will revise your
My order has been sitting at processing since a while now. Is it in progress or is there an issue?
The Processing status of an order indicated the your order is progressing and is being prepared. Often several orered items may be ready, but we are waiting for the final components to be added before
When will my order ship?
Soon after placing your order, an Estimated Shipping Date will be assigned and displayed in the order details, this usually takes around 24 hours, as we have to check our stock levels. Please note, th
Can I request adjustments to an iaito after I place an order? Would there be any difference in cost?
It is possible to make adjustments to an iaito after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjustments will increase th
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
I accidentally closed the window during the ordering process, and sent my payment separately. Can I confirm you received my payment for the order?
Yes, we can confirm whether or not your order was successfully received.
Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
Do you provide further order status updates after purchase confirmation?
Yes, we will update the status of your order once it has shipped.
I need to make a correction on an order. What should I do?
Send us a message about the item you need to correct, and we will update the order as requested.
How do I check the status of my order?
To check the status of your order online, visit: https://www.tozandoshop.com/orders.asp
I tried to place an order, but my credit card was declined.
In this kind of situation, we usually advise customers to contact their credit card company or bank. Most of the time credit card companies have security measures to prevent unusual and sudden transac
I chose the Financing Plan for my order, but it was rejected.
This payment method only applies to orders containing the following products: - Kendo/Naginata Bogu sets - Iaito - Yoroi Armors / Kabuto Otherwise, we unfortunately cannot offer this option fo
It's been a while since I originally placed my order, but the status still says "processing." Why?
The “processing” status could mean a lot of different things, for example, it could mean that we are processing or have processed your order and it’s under production or that we are preparing your ord
Has my order been processed even though I haven't paid for it yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly for