I plan to visit Tozando and want to pick up my order. Tell me how?|
When checking out the shopping cart, please choose "in-store pick up" in the shipping and write your visiting day in Order Comments box. We will get back to you then for more details.
I would like a bokken engraved with my name. How can I order?|
We provide engraving option for bokken. It is charged 150 JPN per syllable and two colors of balck and red available. If you leave order comments when filling in the order form, we will revise your in
My order has been sitting at processing since a while now. Is it in progress or is there an issue?|
Our order system doesn't have many status. It is limited to "Awaiting Payment", "Pending", Processing" and "Shipped".
Processing simply means that your order is being taken care of.
When will my order ship?|
Soon after placing your order, an Estimated Shipping Date will be assigned and displayed in the order details, this usually takes around 24 hours, as we have to check our stock levels. Please note, th
I would like to order embroidery but what is Katakana or Kanji? And how can I translate?|
Katakana is one of Japanese alphabets mainly used to describe foreign words, such as computer. You can refer to the following website to see the katakana image of your name http://www.japanese-name-tr
I like to order embroidery but I don't know how to describe my name to Katakana.|
Please refer to the following website to see the katakana image of your name; http://www.japanese-name-translation.com/ Unless you can request us to convert it by leaving an order message in the order
My country is not listed in the shipping option.|
That is no problem, we can still process an order for you, however, you will need to place your order by email. Simply email us, using the form below including the details of the product you would lik
Can you translate my name into Kanji?|
Our staff are also able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set
Can I pay in cash?|
You can make payment for your order in Cash, in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT respons
Why does Saki-ire embroidery take a few weeks?|
Each product with the Saki-ire embroidery is made to order and the production takes approximately two to three weeks.
Do you deliver to P.O. Box?|
Only EMS does. Please select EMS for shipping method when filling in the order form.
What if I need to return something?|
If you need to return something to us we will need to know the reason why. If you are sent the wrong item or a product is deemed to be defective we will cover the cost of the return shipping and the s
What is the return policy?|
Please inform us prior to returning any merchandise for the return authorization. Any used item cannot be returned and/or exchanged. Any customized orders as follows cannot be returned and/or exchange