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I would like to order embroidery but what is Katakana or Kanji? And how can I translate my name into them?
Katakana is one of the Japanese scripts, mainly used to write foreign loan words. You can refer to the following website to see the katakana image of your name http://www.japanese-name-translation.com
I am looking for hakama whose bottom hem have the same length front and back.
We provide tailoring option for many of items. You can simply leave order comments of how you like to adjust. One of our sales representative will get back to you to discuss this further and if any ad
What bokken do you recommend for contact training?
Regarding your question, if you intend to use the bokken for contact training, we would recommend that you use bokken made from Red or White Oak. The denser and more solid the better, so White Oak is
I have already made the payment for my order but was required to pay duty and tax upon arrival of the order. Why do I have to pay for them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country.
How do reward points work and how can I use them?
We give you reward points for every purchase you make on Tozando equal to 10% of your ordered products value. Each point can be redeemed for an equal value in the currency of your choice. For example
Regarding the use of reward points, do I have to select them before or after the I place an order?
Regarding the usage of reward point, redeem points prior to shopping. Please refer to below link. https://www.tozandoshop.com/MyRewards.asp
I Have Already Made The Payment For My Order But Was Required To Pay Duty And Tax Upon Arrival Of The Order. Why Do I Have To Pay For Them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country. In case your item was marked tax f
How Do Reward Points Work And How Can I Use Them?
We give you reward points for every purchase you make on Tozando equal to 10% of your ordered products value. Each point can be redeemed for an equal value in the currency of your choice. For example
I haven't received the item I ordered. Are there special shipping restrictions for Russia?
The reason why your parcel was not delivered is because you did not or could not provide the Russian customs with the necessary documents. To import an Iaito to Russia, you need to receive an authoriz
I tried to place an order, but my credit card was declined.
In this kind of situation, we usually advise customers to contact their credit card company or bank. Most of the time credit card companies have security measures to prevent unusual and sudden transac
Are bokken included in your partnership program discounted items?
At the moment, Bokken are not included in our partnership program, but we are working on bringing forth a suitable solution for our partners and we will announce it when we can. At the moment, we have
Kyudo, Kendo and Aikido Hakama
Regarding the difference of Kyudo, Kendo and Aikido Hakama, firstly, the Kyudo Hakama are different depending if the wearer is a male of female. The Obi/Himo for female Kyudo Hakama is almost doubl
I plan to order a bokken. Can you give me information on the manufacturers? What is Miyakonojo?
Miyakonojo refers to an area in Kyushu where there are several traditional workshops located that make wooden weapons for martial arts. There are four in total and we work closely with three of them:
How is a wide cut measured for a hakama custom set? Will it be too big?
The wide cut isn't directly related to the width of the hakama when you lay them flat on the ground as it is mainly tied to the waist size given as well as the height. If you are worried about the wid
Can you give me a tax estimate for shipping to my country?
The value of import tax or customs duty is always decided by your country's customs office, so please contact them directly.
I have a question about charges to my account.
A complete record of all your transactions is saved to you profile so you can keep a track of all your orders and what you paid for them and when they were shipped. You can find all of this informati
I need a copy of my receipt/invoice.
All of the receipts and invoices for each of your orders are saved in your account information so you can access them at anytime at your convenience. Click the " My Account / Order Status " link at t
I would like to visit your store. How do I get there?
Tozando currently has a total of four branch stores, three in Kyoto and one in Tokyo. In Kyoto, the Nishijin Store, Shogoin Store and Kyoto Budogu Store, and in Tokyo the Tokyo Showroom. Please se
I'm lost in the hakama ordering process, what should I do?
1) Decide the kind of hakama you're looking. for what specific martial art? what kind of training? what sort of climate? what are height, waist and gender. For exemple, for this hakama you can fin
I'm not sure of what Hakama to choose for Aikido what do you recommend?
For hot training sessions we would recommend these synthetic Bioclean Hakama(can be used in winter too) They use natural anti-bacterial fibres to help keep them clean, dry quickly and also feature al