Knowledge Base:  

You are here: Knowledge Base : damage
Page of 1
The item I received was damaged, what can I do about this?
If you receive damaged or faulty goods please send us pictures of the items in question immediately so we can verify and organise a replacement. We will send you a return label, please reship it to us
The delivery company lost my package/ Damaged Order.
In case you are informed that your package is lost, apart from contacting us please at first make a complaint to the delivery company. In case your order is damaged please make sure to keep the box th
My bokken split along the edge. Is there any way I can repair this?
First of all we recommend to keep a bokken in a cool and not severly dry or damp place. And if it is a slight split, you can just sandpaper the edge until the surface becomes smooth. However it won't
Can you repair my Kendo Bogu?
We offer a Kendo Bogu repair service. Tozando's Bogu craftsman are happy to receive items for repair. This includes Bogu bought from other suppliers. The repair fee varies depending on the nature and
Which bokken do you recommend for contact training?
If you intend to use the bokken for contact training, we recommend using a hard and dense wood with a resistant grain. The best type of wood that is most readily available for this is Japanese White O
How should I wash my dyed hakama?
We always recommend our customers to wash their hakama by hand, as washing in the washing machine causes damage and excessive shrinkage to the fabric. The proper hand-washing technique for Hakama woul
Can I sharpen an Iaito?
All our Iaito are blunt and cannot be sharpened without doing serious damage to the blades. This is because in Japan the sale of swords is very strictly controlled and only true Nihonto that are certi
Can I exchange an item for a larger size if it doesn't fit?
We could refund or exchange if you didn't damage/ didn't wash / didn't embroider/ didn't order any custom options. Additionally, return shipping will be the responsibility of the customer.
What is the best way to wash the navy Edo Zashi kendo gi?
We always recommend our customers to wash their Gi by hand with cold or room temperature water, as washing in the washing machine causes damage and excessive shrinkage to the fabric. After washing
Can You Repair My Kendo Bogu?
We offer a Kendo Bogu repair service. Tozando's Bogu craftsman are happy to receive items for repair. This includes Bogu bought from other suppliers. The repair fee varies depending on the nature and