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I am interested in placing an order for a basic iaido uniform, however, my waist size is 117cm. Will I need a custom hakama?
Our standard hakama sizes go up to a 95cm waist unfortunately so to make sure you get hakama that fit comfortably and are easy to move in you will need to order a custom pair.
Do you provide custom embroidery on hakama order?
Yes, custom embroidery is available upon request. Please submit us your artwork in PDF, JPG, PNG or outlined AI format though our contact page .
Can you copy someone else's design for my custom order?
Please understand that every design are unique to the customers and cannot be shared nor replicated in their entirety. cDesign inspired by others and made original are possible, please contact us to d
Can I place a custom order outside of the listed options for a product, such as sword length?
There are times where special requests can be granted, but to maintain the integrity and quality of products, usually the options already listed on product pages are all that we are able to honor.
I ordered a custom Iaito/Bogu but I want to make some changes. Do I still have time?
According to our terms and conditions, requests for modifications can be accepted up to 5 business days after the order was placed. After this period, no request for modification will be accepted.
My order is kept by customs/has stay for long time in customs.
Customs are changing constantly and adding new rules and restrictions. We are trying to keep updated and give all the necessary documents needed. In case your order has been stuck on customs or is
I am having trouble placing an order on your site.
We are sorry to hear about your problem. If you are using some kind of ad-blocking software, sometimes these can interrupt the webpage and the customer will experience similar problems. Also, did
What is required for shipping to Brazil?
Your Tax ID is required to ship your order to Brazil using a courier and will not be accepted by the Brazilian customs unless there is a proper Tax ID attached to the parcel.
My order has not arrived yet.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
Do you ship to my country?
Yes, we ship to your country and most other countries in the world. If your country can be found in the "country" list when inputting your shipping information on the shopping cart page, then ther
Can I place a customized order for kamon?
We provide various traditional Japanese Kamon taken from actual families and clans. If you would like to embroider your own Kamon or calligraphy, please send us the file and preferable size. We will t
Do You Provide Custom Embroidery On My Uniform order?
Yes, custom embroidery is available upon request.
How similar are your Iaito to Shinken?
We strive to make our Iaito as close to Shinken as possible. The main differences are the material used and the making of the blade. Shinken blades are made of steel and crafted the same way as they w
Is it possible to request custom fitted Fuchi/Kashira for my Iaito?
It is possible to request custom fittings for your Iaito order, but these will increase the production cost. If you are interested in such fittings, when you place an order for your Iaito, please writ
For shokko customization, how much does it cost and how long does it take?
The cost and time for customizations are done on a per case basis as there are so many factors involved. When you make the order, you can choose this in the Shokko options and we will contact you to d
Can I request adjustments to an iaito after I place an order? Would there be any difference in cost?
It is possible to make adjustments to an iaito after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjustments will increase th
Are your bokken finished with lacquer?
All of our Bokken are finished with an urethane lacquer, but other finishes are available on request. Please bear in mind these requests will alter the delivery time and cost of the product.
Do you sell wooden oodachi or nodachi?
Large bokuto are not available as a ready-made product, but it would be available as a custom-made product. Check the link below for more information. http://www.tozandoshop.com/Tozando-Custom-Work
I have an item I purchased from you that I would like to have embroidered. Can I send it to you, or do I need to order a new item to be embroidered?
It is no problem at all to send in an item for embroidery. We can make an embroidery order for you and confirm the details with you before payment, then you can send the item to us. We will work out h
Is the Izuna Gongen Haramaki O-yoroi wearable for training? If so, can the sizing be customized?
All of our O-Yoroi armours are indeed wearable. In terms of customising the size, if you add additional measurements we can discuss with our craftsmen about matching the set closer to your specificati