Knowledge Base:  

You are here: Knowledge Base : credit card
Page of 1
I tried to place an order, but my credit card was declined.
In this kind of situation, we usually advise customers to contact their credit card company or bank. Most of the time credit card companies have security measures to prevent unusual and sudden transac
Why was my credit card rejected?
Sometimes our system may raise a warning regarding your payment. Just to be sure that it is not a problem, we kindly ask you to provide us with some information so that we can confirm that you are the
When will my purchase appear on my credit card history?
The credit card payment is authorized immediately and the payment will appear in five business days.
When Will My Purchase Appear On My Credit Card History?
The credit card payment is authorized immediately and the payment will appear in five business days. In case it does not appear on your credit card history please call your bank for further details.
I Tried To Place An Order, But My Credit Card Was Declined.
In this kind of situation, we usually advise customers to contact their credit card company or bank. Most of the time credit card companies have security measures to prevent unusual and sudden transac
Which credit card do you accept?
We accept VISA, MasterCard and American Express. We do not accept Diners Club, Discover or UnionPay.
I don't have a credit card. What other payment methods do you accept?
We can accept a Wire Transfer payment if your total order is for a value of 50,000JPY or more. If your total order is below 50,000JPY, you may pay by International Postal Money Order (IPMO), which you
What are my payment options?
We accept several different forms of payment for orders. First is payment by credit card - we accept Visa, Master Card and American Express. Next, we accept payment via International Postal Money Orde
When will my credit appear on my account?
The credit card payment is authorized immediately and the payment will appear in five business days.
What Are My Payment Options?
Tozando can accept payment from international customers with the following methods: Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international c
Has my order been processed even though I haven't paid for it yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly for
I Have A Question On My Charges.
Click the " My Account / Order Status " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have f
Do you accept cash on delivery for orders shipped in Japan?
Unfortunately we cannot accept cash on delivery, even for domestic orders, but we advise you to order on the website using a payment method like PayPal or a credit card at that time.
When will my order ship and what are the shipping charges?
We process your order within 24 hours of it being made and once that is done we aim to ship most items with 3 to 5 days of the order. However this can vary depending on the item and availability of s
When will my order ship and what are my shipping charges?
Shipping fees are based on the total weight of packages we ship to you and are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the C
What are my payment options?
Tozando can accept payment from international customers with the following methods: Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international customers