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Can I request adjustments to iaito after I place an order? Would there be any difference in cost?
Yes, it is possible to request adjustments after you place an order, but please note that some adjustments may require additional cost.
Can I request adjustments to an iaito after I place an order? Would there be any difference in cost?
It is possible to make adjustments to an iaito after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjustments will increase th
For shokko customization, how much does it cost and how long does it take?
The cost and time for customizations are done on a per case basis as there are so many factors involved. When you make the order, you can choose this in the Shokko options and we will contact you to d
How much are my shipping costs?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and
Can I Request Adjustments To An Iaito After I Place An Order? Would There Be Any Difference In Cost?
It is possible to make adjustments to an iaito up to 5 business days after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjust
How Much Is My Shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and
I have added a free shipping item in my order but I am still asked to pay shipping fees.
The free shipping applies only to free shipping items. Any other item added in your order will be calculated for the shipping fees based on its weights.
Can you make Iaito with two Mekugi?
If you would like two mekugi you may specify so in the Order Comments box when checking out at the shopping cart. There is no additional cost required.
I am looking for hakama whose bottom hem have the same length front and back.
We provide tailoring option for many of items. You can simply leave order comments of how you like to adjust. One of our sales representative will get back to you to discuss this further and if any ad
What if I need to return something?
If you need to return something to us we will need to know the reason why. If you were sent the wrong item or a product is deemed to be defective we will cover the cost of the return shipping and the
Are your bokken finished with lacquer?
All of our Bokken are finished with an urethane lacquer, but other finishes are available on request. Please bear in mind these requests will alter the delivery time and cost of the product.
Is it possible to request custom fitted Fuchi/Kashira for my Iaito?
It is possible to request custom fittings for your Iaito order, but these will increase the production cost. If you are interested in such fittings, when you place an order for your Iaito, please writ
Are all the products on your site eligible for free shipping?
Free shipping only applies to Bogu Sets, Bokken, and Iaito - as well as some campaign/outlet sales products. Free shipping items have their shipping costs paid for by Tozando. When you make an order t
I was wondering if it is possible to purchase a product, and then send it back later for embroidery?
Your request is possible but in that case you will have to cover the shipping costs.
I have an item I purchased from you that I would like to have embroidered. Can I send it to you, or do I need to order a new item to be embroidered?
It is no problem at all to send in an item for embroidery. We can make an embroidery order for you and confirm the details with you before payment, then you can send the item to us. We will work out h
I am not happy with my order and would like to return it for a refund or an exchange.
We are terribly sorry that you are disatissfied with your order, as long as the reason complies with our returns policy you are mroe than welcome to return the items and we will provide an exchange or
What is the shipping fee for my country?
We know that our customers are concerned about the shipping fee for their respective country. As you might know, Tozando is mainly using UPS , DHL and EMS for shipping and of course, we can provide o
How do reward points work and how can I use them?
We give you reward points for every purchase you make on Tozando equal to 10% of your ordered products value. Each point can be redeemed for an equal value in the currency of your choice. For example
What’s the shipping fee for my country?
We know that our customers are concerned about the shipping fee for their respective country. As you might know, Tozando is mainly using UPS, DHL and EMS for shipping and of course, we can provide
My Iaito has a defect. What should I do?
If you receive an Iaito with defect, we will pay the return shipping cost, fix it, then will ship it again to you.