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My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. However depending on the additional item and payment confirmati
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. Please note that by adding an additional item the estimated sh
What are the additional fees and wait time for orders to the Ukraine?
Shipping to Ukraine takes 7 to 10 days, and additional fees include customs duty and/or import taxes.
Can I Request Adjustments To An Iaito After I Place An Order? Would There Be Any Difference In Cost?
It is possible to make adjustments to an iaito up to 5 business days after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjust
Can you make Iaito with two Mekugi?
If you would like two mekugi you may specify so in the Order Comments box when checking out at the shopping cart. There is no additional cost required.
I am looking for hakama whose bottom hem have the same length front and back.
We provide tailoring option for many of items. You can simply leave order comments of how you like to adjust. One of our sales representative will get back to you to discuss this further and if any ad
What is Gunome-zashi?
Gunome-zashi is a method of stitching which involves an additional row of stitching being inserted between the standard width rows. Further the additional stitches are placed at alternate intervals to
Can I request adjustments to an iaito after I place an order? Would there be any difference in cost?
It is possible to make adjustments to an iaito after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjustments will increase th
How accurate are your international currency conversion prices?
Regarding your question, prices listed in foreign currencies on our website are just for reference. Hence the note "for guidance only" under the list where you can change currencies. That said, we upd
Is the Izuna Gongen Haramaki O-yoroi wearable for training? If so, can the sizing be customized?
All of our O-Yoroi armours are indeed wearable. In terms of customising the size, if you add additional measurements we can discuss with our craftsmen about matching the set closer to your specificati
About the kendo bogu set, why is the men’s size is only Around-the-chin? What about Around the forehead and height of eyeline?
We only ask for one measurement because this set is made using standard dimension in mind, we found that having only Around--the-chin size suit most people very well. If you are afraid of size mistak
Can I get a longer iaito?
We can extend the length of your iaito, at an additional fee.
Can I exchange an item for a larger size if it doesn't fit?
We could refund or exchange if you didn't damage/ didn't wash / didn't embroider/ didn't order any custom options. Additionally, return shipping will be the responsibility of the customer.
Does the 'Standard Tetron Kyudo Hakama for Men's Umanori Style' come with stitching on the inner-pleats?
It does not, but it can be added at an additional fee.
Can I request adjustments to iaito after I place an order? Would there be any difference in cost?
Yes, it is possible to request adjustments after you place an order, but please note that some adjustments may require additional cost.
Are your bokken finished with lacquer?
Our bokken is finished with lacquer. If you would like your bokken order without lacquering, please specify so when ordering. No additional cost is required for unlacquering option.