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An Item Is Missing From My Shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. However depending on the additional item and payment confirmati
Can I Purchase An Additional Item After Placing An Order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items. Please note that by adding an additional item the estimated sh
Can I request adjustments to an iaito after I place an order? Would there be any difference in cost?
It is possible to make adjustments to an iaito after an order has been made. However please bear in mind that some elements cannot be changed as the order progresses. Some adjustments will increase th
Can I View Prices On Tozando With My Own Currency?
The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice. Please note that the base
Do I Have To Pay Duties And Taxes?
Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more info
Does The Free Shipping Apply To My Country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
Has my order been processed even though I haven't paid for it yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly for
Has My Order Been Processed Even Though I Haven't Paid For It Yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly f
Has my order shipped?
Click the " My Account / Order Status " link at the top right hand side of our site to check your orders status.
Has My Order Shipped?
If your order is shipped you will receive an email with the tracking information. You can also use the " My Account / Order Status " link at the top right hand side of our site to check your orders
How do I change quantities or cancel an item in my order?
Please send us an e-mail through contact form with your order modification and we will update your order for you.
How Do I Change Quantities Or Cancel An Item In My Order?
Please send us an e-mail through contact form with your order modification and we will update your order for you. ※Some products can’t be cancelled after they been ordered. If you would like t
How Do I Check The Status Of My Order or the estimated shipping date?
To check the status of your order/estimated shipping date or other comments we left for you online, visit: https://www.tozandoshop.com/orders.asp
How do I check the status of my order?
To check the status of your order online, visit: https://www.tozandoshop.com/orders.asp
How Do I Find A Product?
To find the product(s) you're looking for, you may: (1) use the navigation menus on the top to navigate to the type of product you are looking for. (2) type a keyword into the SEARCH box on our page.
How Do I Navigate The Site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be
How do I track my order?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order.
How Do I Track My Order?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order. In case of EMS it may take up to 12 hours to place your tracking number in their system. If t