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Can I pay by cash?
You can make payment for your order in cash and in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT resp
Can I Pay By Cash?
You can make payment for your order in cash and in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT resp
Can I Pay By Western Union/ Bitcoin or any other payment method that is not listed on the website?
We cannot accept payments via Western Union. They no longer have a branch in Kyoto that can process the payments. Also any payment method except the ones mentioned in our website will not be accepted
Can I pay by Western Union?
We cannot accept payments via Western Union. They no longer have a branch in Kyoto that can process the payments.
Can I view prices on Tozando with my own currency?
The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice. Please note that the base c
Can I View Prices On Tozando With My Own Currency?
The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice. Please note that the base
Do I have to pay duties and taxes?
Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more info
Do I Have To Pay Duties And Taxes?
Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more info
Has my order been processed even though I haven't paid for it yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly for
How do I use a coupon code?
After adding items to your cart, click the " View Cart " link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How Do I Use A Coupon Code?
After adding items to your cart, click the " View Cart " link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
I Accidentally Closed The Window During The Ordering Process, And Sent My Payment Separately. Can I Confirm You Received My Payment For The Order?
In case you have make the payment after accidentally closing the window, please contact us with the payment information and we will check, and update your order.
I am goint to pay by wire transfer. However the total price has increased compared to the day I got my invoice. Should I pay more?
No, you can still stck to the amount appeared on the invoice. Since the currency rate is revised on a daily basis, the total price in JPY could be slightly different from the time you were issued an i
I have a question about charges to my account.
A complete record of all your transactions is saved to you profile so you can keep a track of all your orders and what you paid for them and when they were shipped. You can find all of this informati
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have fur
I Have A Question On My Charges.
Click the " My Account / Order Status " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have f
I have already made the payment for my order but was required to pay duty and tax upon arrival of the order. Why do I have to pay for them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country.
I Have Already Made The Payment For My Order But Was Required To Pay Duty And Tax Upon Arrival Of The Order. Why Do I Have To Pay For Them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country. In case your item was marked tax f
I need a copy of my receipt/invoice.
All of the receipts and invoices for each of your orders are saved in your account information so you can access them at anytime at your convenience. Click the " My Account / Order Status " link at t
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to view and print invoices.