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An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays yo
An Item Is Missing From My Shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays
Are you able to ship to Kazakhstan or Russia?
we ship to Kazhakstan and the Russian Federation via EMS. Other carriers are available, but only to non-residential addresses. We cannot ship Iaito to Kazhakstan or the Russian Federation at this time
Can you give me a tax estimate for shipping to my country?
The value of import tax or customs duty is always decided by your country's customs office, so please contact them directly.
Can You Give Me A Tax Estimate For Shipping To My Country?
The value of import tax or customs duty is always decided by your country's customs office, so please contact them directly.
Do I have to pay duties and taxes?
Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the relevant authority for more info
Do I need a license to import Iaito sword to my country?
Because the Iaito sword is declared as an imitation sword, no license is needed in most countries. However, UK customers need to obtain a certificate from the British Kendo Association due to the UK's
Do I Need A License To Import Iaito Sword To My Country?
Because the Iaito sword is declared as an imitation sword, no license is needed in most countries. However, UK customers need to obtain a certificate from the British Kendo Association due to the UK's
Do you deliver to P.O. Boxes?
Only by EMS. Please select EMS for shipping method when filling in the order form.
Do You Deliver To P.O. Boxes?
Only by EMS. Please select EMS for shipping method when filling in the order form. In case of free shipping please add it to order notes.
Do You Have A US Returns Address?
We do have a returns address for the US to make it more convenient for our US customers. Please fill out a Return Merchandise Authorization Form and we will send you the details of the return address.
Do you ship to my country?
We ship internationally to almost every country in the world with very few exceptions. If your country can be found in the "country" list when inputting your shipping information on the shopping cart
Do you ship to my country?
Yes, we ship to your country and most other countries in the world. If your country can be found in the "country" list when inputting your shipping information on the shopping cart page, then ther
Do you ship to South America?
We ship to south America and use the carriers DHL, UPS and EMS.
Do You Ship To South America?
We ship to south America and use the carriers DHL, UPS and EMS.
Do you ship to US Army Bases?
To ship to a US Army Base please choose EMS or if you prefer to ship by UPS, write the local address. UPS cannot ship to the APO address of US army bases.
Do You Ship To US Army Bases?
To ship to a US Army Base please choose EMS or if you prefer to ship by UPS, write the local address. UPS cannot ship to the APO address of US army bases.
Does free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example; Kendo Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
Does the free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
Does The Free Shipping Apply To My Country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please