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Can I place a customized order for kamon?
We provide various traditional Japanese Kamon taken from actual families and clans. If you would like to embroider your own Kamon or calligraphy, please send us the file and preferable size. We will t
Can I view prices on Tozando with my own currency?
The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice. Please note that the base c
How do I contact you directly?
You can call us on using the following phone number: +81-7-5384-1768 We will have an English speaking representative on standby, Monday to Saturday 9.00-18.00 JST, on all business days. You can also
How do I create an account?
1. First, click the "My Account/Order Status" link at the top right of our website. 2. Enter your email address. 3. Select "I am a new customer." Then simply follow the prompts to create your new Toza
How do I edit my account information?
Click the " My Account / Order Status " link at the top right hand side of our site to edit your account information.
How do I find a product?
To find the product(s) you're looking for, you may either: (1) use the navigation menus on the top to navigate to the type of product you are looking for. or, (2) type a keyword into the SEARCH box o
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be
How do I use a coupon code?
After adding items to your cart, click the " View Cart " link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do reward points work and how can I use them?
We give you reward points for every purchase you make on Tozando equal to 10% of your ordered products value. Each point can be redeemed for an equal value in the currency of your choice. For example
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain oth
How do you protect my personal information?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security . This makes sure that your private information is protected thoroughly and ethically.
I forgot my password.
You can reset your password when trying to log in to your account by clicking on the "Forgot your password?" button. Click the " My Account / Order Status " link at the top right hand side of our sit
I need a copy of my receipt/invoice.
All of the receipts and invoices for each of your orders are saved in your account information so you can access them at anytime at your convenience. Click the " My Account / Order Status " link at t
I would like to order embroidery but what is Katakana or Kanji? And how can I translate my name into them?
Katakana is one of the Japanese scripts, mainly used to write foreign loan words. You can refer to the following website to see the katakana image of your name http://www.japanese-name-translation.com
Is it possible to embroider on pants/trousers like those used in Aikido, Judo and Karate?
Pants embroidery is available. Please refer to this webpage. http://www.tozandoshop.com/Name_Embroidery_on_Pants_p/sisyu4.htm
What is your privacy policy?
We value your privacy, therefore we promise never to sell your information to another company or share it with third parties outside of this company. Please view our Privacy Policy for complete detai