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Can I pickup my order in your store?
Yes. Simply choose "In-Store Pickup"" in the shipping method field when checking out your order and you can pick up your order at any of our stores. Please note that we do not always have all prod
Can I purchase an additional item after placing an order?
If you would like to make an additional purchase after placing an order, contact us and we will send an invoice for the selected items.
Can I view the prices on Tozando in my own currency?
The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice. Please note that the bas
Can you repair my Kendo Bogu?
We offer a Kendo Bogu repair service. Tozando's Bogu craftsman are happy to receive items for repair. This includes Bogu bought from other suppliers. The repair fee varies depending on the nature and
Can you translate my name into Kanji?
Our staff are able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set of Ka
Can You Translate My Name Into Kanji?
Our staff are able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set of Ka
Do you have a warranty or guarantee for your Kendo Bogu?
We pride ourselves on our craftsmanship and the quality of our equipment. To ensure your peace of mind, all of our bogu come with a 3 year guarantee as standard. This means that you can get defective
Do you keep data of previous embroideries or do I need to send the files every time.
Although we may be able to find your data from previous orders, to avoid any mistakes we highly advice you to send us an image every time. Also note that there are several staff processing the order a
Do you offer an internship program?
We are sorry but we do not offer the internship.
Do you offer an internship program?
We are sorry but we do not offer the internship.
Do You Offer An Internship Program?
We are sorry but we do not offer the internship to international customers.
Do you provide custom embroidery on Aikido hakama?
Yes, custom embroidery is available upon request.
Do You Provide Custom Embroidery On My Uniform order?
Yes, custom embroidery is available upon request.
Does the free shipping apply to my country?
Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bogu, Bokken, Iaito, etc. for most of the major countries in the world. However, please
How do I change quantities or cancel an item in my order?
Please send us an e-mail through the contact form with your order modification and we will update your order for you.
How do I contact you?
You can call us on using the following phone number: +81-7-5384-1768 We will have a English speaking representative on standby, Monday to Saturday 9.00-18.00 JST, on all business days. You can al
How Do I Contact You?
You can call us on using the following phone number: +81-7-5384-1768 We will have a English speaking representative on standby, Monday to Saturday 9.00-18.00 JST, on all business days. You can al
How do I create an account?
1. Click the ""My Account / Order Status"" link at the top right side of our site. 2. Enter your email address. 3. Select ""I am a new customer"". Then simply follow the prompts to complete settin
How Do I Create An Account?
1. Click the " My Account / Order Status " link at the top right side of our site. 2. Enter your email address. 3. Select ""I am a new customer"". Then simply follow the prompts to complete setting u
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.