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Pricing and Billing
Can I view the prices on Tozando in my own currency?
  The displayed currency for all products on Tozando can be viewed by clicking on the “currency choice” menu on the top of our page and choosing the currency of your choice.

Please note that the base currency on Tozando is US dollar so this function should only be used for reference, and that the exchange rates are only updated once a day(9am JST) on business days, so the values might not always be precise and the final value might be affected by your local exchange rates or service fees.
Do I have to pay duties and taxes?
  Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more information.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment options?
  Tozando can accept payment from international customers with the following methods:

  • Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international customers. Payments using VISA and MasterCard are mostly processed automatically at the time you check out your shopping cart. However, American Express cards unfortunately has to be processed manually by our staff.

  • Paypal: We offer secure payment via Paypal for all our international customers. Paypal does not require you to register an account to pay, as you can choose to pay using your credit card without registering on the payment page. Your payment is trackable and secure, also sometimes Paypal work a bit more smoothly than the regular Credit Card method, so if you are experiencing any problems, you might want to try using Paypal instead.

  • Wire-transfer: We accept payments for amounts more than US$500.00 via Wire-transfer/International Bank Transfers. Please note that Wire-transfers can take up to 3 weeks to confirm. So for payments less than US$500.00 we suggest that you use another method for a smoother experience. When receiving payments via Wire Transfer we will not cover handling fees and will contact you if forced to do so. Please use the following information to process your transfer:

    Name of Bank:Bank of Kyoto
    Branch Office:Head Office
    Address of Bank:Yakushimae-cho, Karasuma-Dori, Shimogyo-ku, Kyoto City, Japan
    Type of Account:Ordinary Account
    Account #:446292
    Account Holder:Tozando Kimura Takahiko
  • International Postal Money Order: We accept payments with Postal Money orders for all international customers. The necessary documents are available at your local post office. Please note that Postal Money Orders can take up to 3 weeks to confirm. Please send your payment to the following address:

    Tozando International
    451-1 Shinhakusuimaru, Kamigyo-ku
    Kyoto City, 602-8205 Japan
*We also offer payment in installments using Credit Card, Paypal or Wire-transfer with our Tozando Financing Plan‘.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to view and print invoices.
When will my credit appear on my account?
  The credit card payment is authorized immediately and the payment will appear in five business days.