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Pricing and Billing | |
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Can I view the prices on Tozando in my own currency? | |
The displayed currency for all products on Tozando can be viewed by
clicking on the “currency choice” menu on the top of our page and choosing the currency of your
choice.
Please note that the base currency on Tozando is US dollar so this function should only be used for reference, and that the exchange rates are only updated once a day(9am JST) on business days, so the values might not always be precise and the final value might be affected by your local exchange rates or service fees. |
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Do I have to pay duties and taxes? | |
Duties and taxes are paid by the recipient when necessary. The rates depends on the legislation of the country where the order is shipped to; thus, please contact the competent authority for more information. |
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I have a question on my charges. | |
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. | |
What are my payment options? | |
Tozando can accept payment from international customers with the following methods:
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I need a copy of my receipt/invoice. | |
Click the "My Account / Order Status" link at the top right hand side of our site to view and print invoices. | |
When will my credit appear on my account? | |
The credit card payment is authorized immediately and the payment will appear in five business days. |