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Return/Exchange/Refund
I am not happy with my order and would like to return it for an exchange.
  Please refer to our return policy for more information.
Return Policy for US Customers
 
Return Policy for US Customers
Tozando now has a US based return facility. That is, we are very happy to offer such a national return address in case your purchase is not your complete satisfaction. Enjoy shopping with Tozando more freely than ever!

Return conditions

Return conditions are the same as general Return conditions

How to return

Please fill Return Merchandise Authorization Form.If you are a US resident, we will send you a Return Merchandise Authorization(RMA) .
You just have to send the item to the address on the RMA.
Do not forget to insert the RMA in your returning parcel.

Refund

Refund conditions follow the general rules

Notes

  • There might be cases when US national return cannot apply. Please consult with the Customer Service.
  • Unless stated otherwise, return cost to our return facility is at the Customers charge.
  • The Return facility will not accept payment-on-delivery parcels.