Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
I received the wrong product.
My product is missing parts.
When will my order ship?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
I am not happy with my order and would like to return it for an exchange.
Return Policy for US Customers
Can I pickup my order in your store?
Do I have to pay duties and taxes?
Does the free shipping apply to my country?
What’s the shipping fee for my country?
Which shipping company do you use?
Do you ship to my country?
When will my order ship and what are my shipping charges?
Privacy Policy
Pricing and Billing
Can I view the prices on Tozando in my own currency?
Do I have to pay duties and taxes?
I have a question on my charges.
What are my payment options?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
1 Year Suzaku Tsuka-maki Re-wrap Service
3 Year Kendo Bogu Warranty Policy
Buyer's Guide
How do I use my Reward Points?
How do I find a product?
How do I navigate the site?
How do I use a coupon?
Contact Information
I would like to visit your store. How do I get there?
Thank you for contacting Tozando!
How do I contact you?