When you enroll in the Tozando Group Reward Scheme ("Program"), you agree to be bound by these Program Terms and Conditions. Tozando Co., Ltd. reserves the right at any time and from time to time, without notice, to add to, remove from, change or terminate the Program; for example, Tozando Co., Ltd. may change the Program benefits, Tozando Group Reward Scheme credit levels, Program affiliations or redemption offers at any time without notice. Participants are responsible for accessing these sites in order to keep informed of Program features applicable to Participants' rights and responsibilities with regard to the Program.
The Program's credits accrue and may be redeemed in accordance with these Program Terms and Conditions. Tozando Co., Ltd. may further restrict the Program based on your place of residence.
When you obtain credits, you have obtained a limited license from Tozando Co., Ltd. as described in the these Program Terms and Conditions. Accrued credits are not your property. Credits are not transferable to other Program Participants - under any conditions, including upon a Participant's death, as part of a domestic relations matter, or in any other matter, and any purported transfer or exchange of credits is null and void. Accrued credits may not be combined with any other Program Participant's credits. All accrued credits will be forfeited upon your withdrawal from or termination of the Program.
Tozando Group Reward Scheme credits have no MONETARY value and may not be combined with any other offer, discount, coupon or promotion. TOZANDO GROUP REWARD SCHEME CREDITS CAN NEVER BE CONVERTED TO CASH OR REFUNDED, EVEN UPON CANCELLATION OF YOUR ACCOUNT BY YOU OR TERMINATION OR SUSPENSION OF YOUR ACCOUNT BY US.
To the fullest extent, Tozando Co., Ltd. retains ownership rights in any and all credits and grants you a limited, non-exclusive, non-transferable license to use credits only as specifically designated by Tozando Co., Ltd.as part of the Program. In the event that your account is cancelled or terminated by you or by Tozando Co., Ltd. for any reason, then you will no longer have the right to use any credits stored in or otherwise associated with your account, without any compensation to you or any liability of Tozando Co., Ltd.. Once credits are deleted from your account, they will not be reinstated, except at Tozando Co., Ltd.'s sole discretion. Your only recourse and rights, if any, with respect to credits obtained by you is to redeem such credits in accordance with these Program Terms and Conditions pursuant to eligible redemption offers as specifically designated Tozando Co., Ltd. from time to time in Tozando Co., Ltd.'s sole discretion.
You are encouraged to redeem credits stored in your account. Tozando Co., Ltd. reserves the right, at any time and for any reason, to terminate the Program or to otherwise cease to allow any and all uses of credits previously permitted. In such cases, Tozando Co., Ltd. generally will attempt to provide advance notice to Participants and an opportunity for Participants to redeem then-existing credits for eligible offers, as designated at such time by Tozando Co., Ltd. in its sole discretion; however, Tozando Co., Ltd. makes no guarantee there will be any such redemption offers available at such time.
The availability of any feature or aspect of the Program cannot be guaranteed.The existence of a particular offer available for redemption of credits is not a commitment by Tozando Co., Ltd. to maintain or continue to make such offers in the future. Credits required for any redemption offer may increase at any time. The scope, variety and type of offers that may be available for redemption of credits can change at any time. Tozando Co., Ltd. have no obligation to continue making offers available for redemption of Tozando Group Reward Scheme credits. In addition, we may limit your use credits stored in your account, including applying limits to: the number of credits you may have stored in or credited to your account balance at one time, the number of credits you may redeem within a given time period (for example, one day), or the number of credits you may obtain per promotion. We also may remove credits from your account if they are posted to your account in connection with an activity that is subsequently voided, canceled or involves a return.
Only one Program account allowed per individual.
Provision of false information or omission of any information requested on any Program enrollment or redemption form or receipt may be grounds for denial of enrollment and/or accrual of credit in the Participant's account.
How Points Add Up
When your order value is
You will earn
If you believe that you have validly obtained any credits that have not posted to your account, then you must contact us within 1 month after the date you claimed to have obtained credits. You acknowledge and agree that we may require reasonable documentation to support your claim and our resolution of your claim after our internal customer service review processes will be considered binding and final by you.
All redemption offers are subject to availability. Certain restrictions may apply to specific redemption offers.
After a Participant has redeemed credits, the Participant will not be able to exchange, refund or return the credits for redeposit in the Participant's account.
By redeeming reward points, the Participant releases Tozando Co., Ltd., subsidiaries and affiliates from any and all liability regarding the Program or any redemption or use of credits. Tozando Co., Ltd. is not responsible for replacing lost, stolen or mutilated gift certificates, merchandise or anything else obtained by redemption of credits.
Please note that on any order where reward points are used to pay for a certain order(even if just partially), no further reward points will be given upon shipping for that particular order. Also, for orders placed using any kind of discount or promotion on our website, there is no further reward points given upon shipping for that particular order.
Participants are responsible for all taxes, liabilities, surcharges and any other fees associated with participation in the Program.
To the fullest extent, Tozando Co., Ltd. makes no warranty, express or implied, regarding merchantability, fitness for a particular use or otherwise, regarding the Program or anything obtained by redemption of credits, AND Tozando Co., Ltd. is not liable or responsible for special, incidental, punitive, consequential, or exemplary damages arising from the or related to the Program or use in any manner of anything obtained by redemption.
You acknowledge and agree that the results of our internal customer service review processes will be considered binding and final by you with respect to any and all matters arising from or related to the Program. Tozando Co., Ltd. may audit any Participant's account at any time, with or without notice to the Participant, to ensure compliance with these Program Terms and Conditions. Tozando Co., Ltd., in its sole discretion, may cancel, suspend or otherwise limit your access to credits stored in your account if there is any suspicious, fraudulent, abusive or unlawful activity associated with your account. If we cancel, suspend or otherwise limit access to credits stored in your account, your right to use credits stored in your account immediately ceases. We will use reasonable efforts to investigate accounts that are subject to access limitations and to reach a final decision on the limitations promptly. Tozando Co., Ltd. reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of the Program Terms and Conditions.
The Program is subject to applicable government laws, rules and regulations. Void where prohibited.