Important things to keep in mind when returning a product you purchased from the Tozando Online Store:
> You have 14 calendar days to return an item from the date you received it.
> Only items that have been purchased directly through the Tozando Online Store can be returned to Tozando. Tozando products purchased through other retailers or Dojo must be returned in accordance with their respective returns and refunds policy.
> Please ensure that the item you're returning is repackaged with all the parts, documentation and additional free items (if any) that were included when you received it.
There are some items, however, that are ineligible for return, including:
> Products with embroidery on it*
> Products with laser engraving*
> Customized products (such as Bokken, Zekken, Tailor-made Hakama etc...)*
> Outlet products
> Products damaged after the delivery has been made to the customer
> Products worn during practice (such as Gi, pants, Hakama, etc...)
> Products washed once
* Embroidered, engraved or customized products can only be returned in the case that Tozando did not follow the instructions provided by the customer.