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I don't have a credit card. What other payment methods do you accept?
We can accept a Wire Transfer payment if your total order is for a value of 50,000JPY or more. If your total order is below 50,000JPY, you may pay by International Postal Money Order (IPMO), which you
What are my payment options?
We accept several different forms of payment for orders. First is payment by credit card - we accept Visa, Master Card and American Express. Next, we accept payment via International Postal Money Orde
What are my payment options?
Tozando can accept payment from international customers with the following methods: Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international customers
I Accidentally Closed The Window During The Ordering Process, And Sent My Payment Separately. Can I Confirm You Received My Payment For The Order?
In case you have make the payment after accidentally closing the window, please contact us with the payment information and we will check, and update your order.
What Are My Payment Options?
Tozando can accept payment from international customers with the following methods: Credit Card: We accept payment via VISA, MasterCar and American Express credit cards for international c
Can I Pay By Western Union/ Bitcoin or any other payment method that is not listed on the website?
We cannot accept payments via Western Union. They no longer have a branch in Kyoto that can process the payments. Also any payment method except the ones mentioned in our website will not be accepted
Can I pay by cash?
You can make payment for your order in cash and in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT resp
I accidentally closed the window during the ordering process, and sent my payment separately. Can I confirm you received my payment for the order?
Yes, we can confirm whether or not your order was successfully received.
For the monthly payment plan, can I choose how many months and how much to pay?
Yes, as the item you pay monthly for is shipped only after receiving the full amount,
I accidentally closed the window during the ordering process, and sent my payment separately. Can I confirm you received my payment for the order?
Please contact us to confirm if your order was successfully received.
I Have Already Made The Payment For My Order But Was Required To Pay Duty And Tax Upon Arrival Of The Order. Why Do I Have To Pay For Them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country. In case your item was marked tax f
I am goint to pay by wire transfer. However the total price has increased compared to the day I got my invoice. Should I pay more?
No, you can still stck to the amount appeared on the invoice. Since the currency rate is revised on a daily basis, the total price in JPY could be slightly different from the time you were issued an i
My order is still processing. Can I check on the status and add additional items if it has not yet shipped?
Yes, we can provide order status upon request and add additional items to orders that are still processing.
I have already made the payment for my order but was required to pay duty and tax upon arrival of the order. Why do I have to pay for them?
All item you buy from a foreign country are subject to taxation, that is, duties and taxes are paid by the recipient when importing any good from a foreign country.
Can I pay by Western Union?
We cannot accept payments via Western Union. They no longer have a branch in Kyoto that can process the payments.
I'd like to pay via wire transfer. Are there any restrictions?
We can only accept wire transfer as a means of payment if the total value of your order is over 50,000JPY.
What is required to use the financing plan?
Regarding the Financing plan, anyone can use this option when placing an order at Tozando. However, it can only be used on orders for Bogu, Iaito or Yoroi and cannot be used on orders for products
I chose the Financing Plan for my order, but it was rejected.
This payment method only applies to orders containing the following products: - Kendo/Naginata Bogu sets - Iaito - Yoroi Armors / Kabuto Otherwise, we unfortunately cannot offer this option fo
Has my order been processed even though I haven't paid for it yet?
We are unable to begin work on orders that we haven't received some sort of payment for. If you are paying after making the order via a system like PayPal make sure to check your emails thoroughly for
Why was my credit card rejected?
Sometimes our system may raise a warning regarding your payment. Just to be sure that it is not a problem, we kindly ask you to provide us with some information so that we can confirm that you are the