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I would like to order embroidery but what is Katakana or Kanji? And how can I translate?
Katakana is one of Japanese alphabets mainly used to describe foreign words, such as computer. You can refer to the following website to see the katakana image of your name http://www.japanese-name-tr
Why does Saki-ire embroidery take a few weeks?
Each product with the Saki-ire embroidery is made to order and the production takes approximately two to three weeks.
I want embroidery on the obi belt in a way stitch does not appear on the reverse side. How can I order?
In normal embroidery, thread appears both front and back. However in "Sakiire" method, a thread does not strike through to the reverse side of Obi, therefore no stitches are shown on the reverse. Plea
I am looking for an hakama whose bottom hem have same lenght front and back.
We provide tailoring option for many of items. You can simply leave order comments of how you like to adjust. One of our sales representative will get back to you with quotation.
Is it possible to embroider on Pants other than Hakama?
Yes. Embroidery on pants is available. Please refer to this webpage. http://www.tozandoshop.com/Name_Embroidery_on_Pants_p/sisyu4.htm
How long UPS and EMS take to deliver?
UPS normally takes 2-4 business days from Japan to your place. And EMS takes 4-7 business days. Although there is a chance a delay is caused by customs office's inspection.
I like to order embroidery but I don't know how to describe my name to Katakana.
Please refer to the following website to see the katakana image of your name; http://www.japanese-name-translation.com/ Unless you can request us to convert it by leaving an order message in the order
Can you translate my name into Kanji?
Our staff are also able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set
How do I maintain Iaito sword ?
After each use, clean the blade surface with a soft cloth or a tissue paper by removing dusts, fingerprints and any marks. Wipe the blade upward, one way, starting from the base to avoid any injury.
How is Yoroi Kote different from normal Kote?
Yoroi Kote is softer and flexible compared to ordinary Kote which make them more suitable when you use straight after the purchase.
My order has been sitting at processing since a while now. Is it in progress or is there an issue?
Our order system doesn't have many status. It is limited to "Awaiting Payment", "Pending", Processing" and "Shipped". Processing simply means that your order is being taken care of.
My country is not listed in the shipping option.
That is no problem, we can still process an order for you, however, you will need to place your order by email. Simply email us, using the form below including the details of the product you would lik
Do you ship to US Army Bases?
Please choose EMS or if you prefer to ship by UPS, write the local address. UPS cannot ship to the APO address of US army bases.
Can I place a customized order for kamon?
We provide various Kamon embroidery of traditional Japanese family clan. If you like to embroider your own Kamon or calligraphy other than our selections, please send us the file and preferable size.
Do you deliver to P.O. Box?
Only EMS does. Please select EMS for shipping method when filling in the order form.
Can you repair my Kendo Bogu?
We certainly can. There are always several Bogu-expertising craftsman standing by at Tozando Bogu workshop. Regardless of where you got your Bogu from, we repair it. The repair fee differs from the de
I have an iaito, so can I buy only Saya?
Yes, we provide saya also as a single item. Please let us know what kind of saya you are interested in from our website. We will give you a quotation. However in order to make sure the new saya fits p
What freight company are you using for shipment?
You can select one between UPS and EMS. UPS normally takes 2-4 business days, and EMS 3-5 days.
How much is the shipping?
You can instantly calculate the price of shipping to your country by simply placing an item in your shopping cart!
What if I need to return something?
If you need to return something to us we will need to know the reason why. If you are sent the wrong item or a product is deemed to be defective we will cover the cost of the return shipping and the s