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Knowledge Base:  

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I plan to visit Tozando and want to pick up my order. Tell me how?
When checking out the shopping cart, please choose "in-store pick up" in the shipping and write your visiting day in Order Comments box. We will get back to you then for more details.
How long UPS and EMS take to deliver?
UPS normally takes 2-4 business days from Japan to your place. And EMS takes 4-7 business days. Although there is a chance a delay is caused by customs office's inspection.
How do I maintain Iaito sword ?
After each use, clean the blade surface with a soft cloth or a tissue paper by removing dusts, fingerprints and any marks. Wipe the blade upward, one way, starting from the base to avoid any injury.
Do you ship to US Army Bases?
Please choose EMS or if you prefer to ship by UPS, write the local address. UPS cannot ship to the APO address of US army bases.
What is a hand-stitched Kendo Bogu?
With a hand-stitched Kendo Bogu, the needle is passed through the Futon to the reverse side, and ten inserted back through to the surface after a small interval. Then it is passed almost immediately b
Do you deliver to P.O. Box?
Only EMS does. Please select EMS for shipping method when filling in the order form.
What freight company are you using for shipment?
You can select one between UPS and EMS. UPS normally takes 2-4 business days, and EMS 3-5 days.