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Knowledge Base:  

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All himo and chichikawa are included in the bogu set?
Yes. Men and Do himo, Tenugui towel, and Chichikawa are all included in the bogu set.
Can I pay by Western Union?
Western Union no longer have a collection branch in Kyoto, and the minimum withdrawal limit in Japan is 800,000 JPY. Therefore we are unable to accept payment by Western Union.
Can I pay in cash?
You can make payment for your order in Cash, in the currency of your choosing. Simply send it to us by recorded mail to the address below. However, this is done at your own risk and we are NOT respons
Can you translate my name into Kanji?
Our staff are also able to translate your name into Japanese Kanji, this is generally done by selecting Kanji which use the same phonetic sound (Ateji). However, if you wanted to use a particualr set
Do I need a license to import Iaito sword to my country?
Because the Iaito sword is declared as an imiation sword, no license is needed in many countries. However, the UK customer need to obtain the certificate from BKA due to the UK's law.
Do you deliver to P.O. Box?
Only EMS does. Please select EMS for shipping method when filling in the order form.
Do you ship to US Army Bases?
Please choose EMS or if you prefer to ship by UPS, write the local address. UPS cannot ship to the APO address of US army bases.
How do I maintain Iaito sword ?
After each use, clean the blade surface with a soft cloth or a tissue paper by removing dusts, fingerprints and any marks. Wipe the blade upward, one way, starting from the base to avoid any injury.
How is Yoroi Kote different from normal Kote?
Yoroi Kote is softer and flexible compared to ordinary Kote which make them more suitable when you use straight after the purchase.
How long UPS and EMS take to deliver?
UPS normally takes 2-4 business days from Japan to your place. And EMS takes 4-7 business days. Although there is a chance a delay is caused by customs office's inspection.
How much is the shipping?
You can instantly calculate the price of shipping to your country by simply placing an item in your shopping cart!
I like to order embroidery but I don't know how to describe my name to Katakana.
Please refer to the following website to see the katakana image of your name; http://www.japanese-name-translation.com/ Unless you can request us to convert it by leaving an order message in the order
I plan to visit Tozando and want to pick up my order. Tell me how?
When checking out the shopping cart, please choose "in-store pick up" in the shipping and write your visiting day in Order Comments box. We will get back to you then for more details.
I would like a bokken engraved with my name. How can I order?
We provide engraving option for bokken. It is charged 150 JPN per syllable and two colors of balck and red available. If you leave order comments when filling in the order form, we will revise your in
I would like to order embroidery but what is Katakana or Kanji? And how can I translate?
Katakana is one of Japanese alphabets mainly used to describe foreign words, such as computer. You can refer to the following website to see the katakana image of your name http://www.japanese-name-tr
Is it possible to embroider on Pants other than Hakama?
Yes. Embroidery on pants is available. Please refer to this webpage. http://www.tozandoshop.com/Name_Embroidery_on_Pants_p/sisyu4.htm
Is the "Seersucker Aikido Gi jacket" also suitbale as a Karate Gi?
We are afraid that even our lightest Aikido Gi "Seersucker Aikido Gi jacket" would be slightly thick or heavy for Karate practice. Also we recommend you to check with your dojo if there is any chance
My bokken split on the edge. Is there any way I can repair?
First of all we recommend to keep a bokken in the cool and not severly dry or damp place. And if it is a slight split, you can just sandpaper the edge until the surface becomes smooth. However it won'
My country is not listed in the shipping option.
That is no problem, we can still process an order for you, however, you will need to place your order by email. Simply email us, using the form below including the details of the product you would lik
My order has been sitting at processing since a while now. Is it in progress or is there an issue?
Our order system doesn't have many status. It is limited to "Awaiting Payment", "Pending", Processing" and "Shipped". Processing simply means that your order is being taken care of.