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Buyer's Guide
How do I use my Reward Points?
 

All our customers get reward points from their orders placed with Tozando.
Once you’ve placed your order and it has shipped, your reward points will usually be redeemable within 3 days.

To view your reward point balance, simply login to your account and access the Tozando Rewards Scheme page.
Enter the total amount (in points) you’d like to redeem below (1 points = 1JPY). Please note that you have to redeem at least 1000 reward points each time.

You’re now ready to save on your next purchase. Upon placing your order, your redeemed reward points will automatically be deducted from the total purchase amount.
Please note that for any order where you use reward points to partially pay for your order, you won’t receive any reward points for that particular order.

How do I wash my Hakama/Gi
  We always recommend our customers to wash their Gi or Hakama by hand, especially, if it is made in Cotton and Indigo-dyed, as washing in the washing machine causes damage and excessive shrinkage to the fabric.
The proper hand-washing technique for Hakama would be to put the Hakama in a basin filled with cold or room temperature water, after which you gently massage the Hakama to remove any excess dye or dirt.
After doing this for a while, you change the water and repeat this process as many times as needed. Once you are done, drain the excess water by gently pressing on the fabric.
Always hang-dry the Gi or the Hakama in the shade to let it dry naturally, you might also want to secure the pleats on the Hakama with some clothes pins. This will ensure that your Hakama looks good and can be used for a long time.

If you follow the correct washing procedures, it should result in minimal shrinkage and damage to your Hakama.

If you must wash the Hakama or Gi in your washing machine for some reason, even though we do not advise it, please use the lowest settings or the hand-washing setting if there is any available, using a neutral detergent and put the Gi/Hakama in a washing net.
However, never use the dryer to dry the Gi/Hakama as it will most certainly shrink a lot by doing so. Please also take care to not wash your Indigo-dyed garments together with other clothes, as it will most probably cause discoloring.

To fix the color of an Indigo-dyed Hakama, we recommend that you hand-wash your Hakama 4-5 times. Of course you would have to let it dry between each washing (that's very important).
How do I find a product?
  To find the product(s) you're looking for, you may:
(1) use the navigation menus on the top to navigate to the type of product you are looking for.
(2) type a keyword into the SEARCH box on our page. If you have any trouble locating a specific product, feel free to contact our customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow".

You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.