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Return/Exchange/Refund
I am not happy with my order and would like to return it for an exchange.
  Please refer to our return policy for more information.
Return Policy for US Customers
 
Return Policy for US Customers
Tozando now has a US based returns facility. That means if, for any reason, you are unsatisfied with your purchase from Tozando or want to exchange for something different you no longer have to ship your items back to Japan. Instead you can return it to our US based warehouse. Now you can enjoy shopping with Tozando more freely than ever before!

Return Conditions

Return conditions are the same as our general Returns Policy.

How to Return

Please fill in a Return Merchandise Authorization Form. If you are a US resident, we will send you a Return Merchandise Authorization(RMA) once this has been done.
Tozando RMA form
Then, all you need to do is then send the item to the address listed on the RMA.
Do not forget to insert the RMA in your returning parcel!

Refund

The refund conditions also follow the general rules as outlined in our Returns Policy.

Notes

  • There might be cases when a domestic US return cannot apply. Please consult with our Customer Service Team if this is the case.
  • Unless stated otherwise, the cost to return to our US returns facility is at the Customer's expense.
  • The Returns facility will not accept payment-on-delivery parcels.