Reviewer:
James Woods from beaverton, Oregon United States
I purchased an iaito from their online site. All custom fittings. Not only was there a large selection of options, it was easy to navigate, and the sword i received looked even better than what was show on the website.
They even helped me correct my own error in the shipping address. I went to their support section and wrote an email request. I received a very courteous response in less than 24 hours than they have already fixed the problem for me. On top of that, my iaito arrived almost a full month ahead of their originally predicted shipping date!
The sword is beautiful, with all the correct fittings and sageio wrapped beautifully. The balance is so well proportioned that it felt like i had already been training with it for years.
I would absolutely recommend Tozando first and foremost to anyone who has a similar interest.
Thank you very much for this wonderful experience! Domo Arigato Gozaimasu
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custom made Iaito
February 17, 2017
Reviewer:
Martin Baumgartner from Zürich, Zürich Switzerland
simple ordering process, superb Quality, delivery within the announced time - that's why this is my 4th iaito from tozando
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Excellent ( as usual!)
February 14, 2017
Reviewer:
LUCA PIETRO CAVALLARI from MILANO, Milan Italy
Service has been, as usual, excellent! I'd like to commend customer service (in particular Yuki-san for patience, professionalism and speed in responding my questions and doubts)
Regards Luca
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Iaito quality, shipment
February 6, 2017
Reviewer:
Michal Kolisek from Vyskov, Vyskov Czech Republic
Dear Tozando group, thank you very much for your effort, the iaito is excellent and the order was processed sooner than expected. Thank you very much for a great service!
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Excellent customer service and product quality
November 4, 2016
Reviewer:
Miss Wong from Hong Kong
As I need to order a shorter size iaito and had requested for additional items after I made my order. I would like to thank you a staff Shodo San which followed my situation and almost gave me a reply in a day. I only wait for 2 months and shipping only need one day, The quality of iaito which is excellent, I really like that, thank you so much!
Wonderful Experience! 
